Montopia Terms of Service

Effective Date: 10.01.2024

Welcome to Montopia! These Terms of Service ("Terms") govern your use of our services, including our software, website, and support offerings. By creating an account, signing up for a trial, or using Montopia’s services, you agree to these Terms. Please read them carefully

1. Overview of Services

Montopia is a subscription-based platform designed to support schools with parent engagement, communication, and education tools. Our services include access to the software, onboarding support, and other features outlined on our website.

2. Free Trial

- New schools are eligible for a 14-day free trial to experience Montopia.

- During the trial, schools are required to provide payment information to ensure a seamless transition to a paid subscription.

- At the end of the trial, the subscription will automatically transition to a paid plan unless canceled before the trial ends.

3. Payment and Billing

3.1 Setup Fee - A one-time setup fee of $500 is charged at the end of the trial period. - The setup fee includes: - Comprehensive training for staff. - Parent education support. - Teacher onboarding assistance. - This setup fee is non-refundable. 3.2 Subscription Charges - The monthly subscription fee is $1.99 per active student. - The total charge is calculated based on the number of active students on the billing date. - Subscriptions are billed monthly from the date the trial ends. 3.3 Payment Process - All payments are processed automatically via the payment method provided during signup. - Schools will receive a payment confirmation email with a receipt after each successful charge. - If a payment fails, the system will: - Retry the payment after 24 hours. - Send an email requesting updated payment details if the second attempt fails. - Suspend the account after three failed attempts until payment details are updated. 4. Freezing and Cancelation Policies 4.1 Freezing Accounts - Schools may request to freeze their account for up to 3 months per year by contacting montopia@ymontessori.com. - During the freeze period: - No charges will be applied. - All school data will be retained. - Schools can unfreeze their account anytime directly through the Montopia portal without incurring an additional setup fee. - Freeze requests must be submitted at least 7 days in advance. 4.2 Canceling Accounts - To cancel a subscription, schools must contact montopia@ymontessori.com. - Cancelations take effect at the end of the current billing cycle. - Schools will retain access to the platform until the end of the billing period. - If a school re-subscribes after canceling, a new $500 setup fee will apply. - Montopia does not provide refunds for mid-cycle cancelations. 5. Data Retention and Privacy - All school data will be retained during the trial, subscription, and freeze periods. - Upon cancelation, data will be retained for [insert retention period, e.g., 90 days] before permanent deletion. - For details about how we handle your data, please refer to our Privacy Policy. 6. Terms Updates - Montopia reserves the right to update these Terms at any time. Significant changes will be communicated to customers via email and through the Montopia portal. - Continued use of the service after an update constitutes acceptance of the new Terms. 7. Disclaimers and Limitations of Liability - Montopia is provided "as is" without warranty of any kind. We do not guarantee uninterrupted service or error-free functionality. - Montopia’s liability is limited to the amount paid by the customer in the last 3 months of service. 8. Contact Information For questions or concerns about these Terms, you can contact us at: - Email: montopia@ymontessori.com - Website: montopia.ymontessori.com By signing up for and using Montopia, you agree to these Terms of Service. Thank you for choosing Montopia to support your school’s success.